Shipping & Returns

See here for information on our shipping and returns policy.
If you have any questions, don't hesitate to get in touch!

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Shipping and Delivery

When you purchase goods from our Site, the goods will be delivered through one of the following methods:‍

Standard Post delivery.

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and statutory holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase. You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Refunds

Refunds for Goods

Refund requests must be made within 14 days after receipt of your goods. We accept refund requests for goods sold on our Site for any of the following reasons:

Good is broken; or

Purchaser changed their mind.

Returns

Returns can be made by mail. To return a good by mail. Pack your goods up and return them to the following address:

Cleanery / The Sustainable Care Company Ltd

C/O Future Fulfilment
7A Evolution Drive

Pakenham, VIC 3810

hello@cleaneryonline.com